who

Individuals or teams who want/need to learn more about communication theory in an interactive way in order to go on to resolve professional/personal, written/oral communication issues.

what

Module 1

Before you even open your mouth
- Human perception
- First impressions
- Categorizing – advantages and drawbacks
- Two-way communication

Module 2

You just don’t understand (Blocks to dialogue)
- Passive resistance
- Yes, but
- Redefinition
- Over detailing/generalisation/rational/emotional
- Lack of direction or honesty
- Participant case studies/role play

Module 3

Say what you mean or positive yes but!
- Active listening
- Establish trust
- Put “the fish on the table” and define desired outcomes
- Criticize the performance not the performer
- Know your “opponent”
- Participant case studies/role play

Module 4

Hone your writing
- Different styles
- Identify the style best adapted to the situation
- Practise, practise, practise!

how

2 day interactive training, theoretical and practical
One on one coaching